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Privacy Policy

We take your privacy very seriously and aim to comply with the relevant provisions of UK data protection legislation. Any information given to us by you or collected by us during your use of the site is only used in accordance with the terms of our Privacy Policy Statement.

This privacy statement explains how we collect your personal information when you use our website,

This statement also lists what we do and don't do with this information, and explains your right to see this information at any time.
Explaining the legal bases we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

to support the provision of services you request
Consent to be kept informed of updates to our services and products
Consent for future communications and marketing information

In specific situations, we can collect and process your data with your consent. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations

In certain circumstances, we need your personal data to fulfil our contractual obligations.
For example, if you order an item from us, we’ll collect your address details to deliver your purchase and may pass them to our delivery service provider.
When do we collect your personal data?

When you purchase a product or service.
When you engage with us on social media.
When you download or install one of our apps.
When you contact us by any means with queries, complaints etc.
When you ask one us to email you information about a product or service.
When you book any kind of appointment with us or book to attend a demonstration.
When you’ve given a third party permission to share with us the information they hold about you.
Personal information

When you complete a form on our website, we ask you for some personal information that we can use to identify you and contact you regarding your interest in our services. The information that we ask for can include:

Your name
Your email address

Where you choose to purchase products and services from us, we may require additional information including but not limited to:

Your name
Your email address
Your address
Your telephone number
Details and notes on your requirements

What we do with this information

We store this information on our systems so that we can address your requests and enquiries. Once your enquiry has been dealt with, we will remove your data from our systems within 6 months, unless you choose to receive future communications from us. On our forms there is a separate 'opt in' for other communications, if you 'opt in' for these communications we will keep your information while you are subscribed. You may unsubscribe at any time.

If you have purchased products and services from us, we will maintain your data for the duration of our contractual obligations, such as product warranty period, service subscription periods etc.
What we do not do with this information

We do not give, sell or rent any of your personal information to any third party under any circumstances, with the exception of information required to meet our contractual obligations. For example, if you purchase products from us, we will share the minimum required information with manufacturers to enable the provision of warranty services on your purchases, and we will share information with our delivery service providers such as your delivery address.
What are your rights over your personal data?

You have the right to request:

Access to the personal data we hold about you (free of charge in most cases).
The correction of your personal data when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please email

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Viewing your personal information

You can, at any time, contact us to request full details of your personal information that we have recorded. To contact us, you can:

Email us using this online contact form.
Call us on 01252 404155.
Write to us at:

Emotion Robotics Ltd
143 Hearsey Gardens,
Surrey, GU17 0ET

Terms of Use of this Website

Please read these terms and conditions ("Terms of Use") relating to your use of the Luca Robotics web site (the "Site"). By accessing the Site you are agreeing to the terms that appear below. In particular the Section headed Warranty and Liability contains important information about your rights and remedies.
Who We Are

This Site is owned and operated by Emotion Robotics Limited ("us" or "we"). a company incorporated in England with registration number 4248516 and its registered office is at:


If you have any questions or queries about this Site or relating to these terms please use the relevant contact details set out on the Contacts page or email

All intellectual property rights in all the materials contained in the Site, the documents and informational material available for download from the Site and the data collected by the Site (the "Content") including but not limited to patents, copyright, database right and trademarks belong to us or our licensors.

You may access and view the Content and may retrieve and display Content from the Site on a computer screen and/or print individual pages or documents on paper and/or make a reasonable number of photocopies and/or store such Content in electronic form on your computer's local hard-disk for your personal, non-commercial use only.

You may not otherwise copy, distribute, sell, publish or commercially exploit any of the Content without our prior written permission. However, content may be referenced as long as fully attributed to Luca Robotics.
Warranty and Liability

The Content is only for general information and use and is provided on an "as is" and an "as available" basis. We take reasonable care to check the accuracy and completeness of the Content prior to its publication on the Site. However, because of the variety of sources from which we obtain the Content and the nature of electronic distribution via the Internet, we make no representations and give no warranties as to the accuracy, availability, completeness, merchantability or fitness for any particular purpose of the Content.

We do not warrant that the Content is virus-free or that the operation of the Site will be uninterrupted or error free. Any Content that you download to your computer or otherwise obtain through the Site is at your own discretion. You will be solely responsible for any damage to your computer or any of your data that results from you downloading any of the Content.


Notwithstanding the provisions of this Section, our liability is not limited in the case of death or personal injury directly caused by our negligence.
Links to other Sites

The Site may contain links or references to products, materials or web sites that are provided by independent third parties either directly or through frames. The availability of such third party material does not constitute any form of recommendation, endorsement or publication of such third party material by us. Any complaints that you have about the third party material should be taken up with the relevant third party.
Cookies and IP Address

Our site uses a session "cookie" to record which pages you have visited on our site. This is simply used to gather statistical information on the most popular pages on our site. This cookie does not store any of your personal information. We also record your IP (Internet Protocol) address when you visit our site. This identifies the computer that you used.
About Cookies on the Luca Robotics Website

This web site uses a number of cookies to ensure normal operation and to enhance the facilities provided to its users. These cookies are non-intrusive and anonymised. To find out more about cookies and how to manage them please visit, a site provided by international law firm Pinsent Masons, fully independent of Luca Robotics Limited.

To provide further information with regard to the cookies used by this site please see the table below:

Google Analytics

Google Analytics provides us with the ability to monitor visitor usage of our website. This allows us to see what articles and sections are of most benefit and tailor our content accordingly. You may choose to opt out of Google Analytics by answering 'No' when asked by this website. Full details of the cookies created by Google Analytics can be found here. This data is collected anonymously.

If you wish to access the site without any cookies being utilised please disable cookies in your browser. Details of common browser configuration for this purpose can be found at or consult your browser help. Please note some facilities on our website may be reduced if cookies are disabled.
Questions or Comments?

If you need any more information on our privacy policy, or would like to make any comments, please email us and we'll get back to you as soon as we can.

Products and Services

It may be possible for you to access, via certain areas of this Site, or via other web sites operated by Luca Robotics Limited to which this Site is linked, the facility to purchase products and/or services. The purchase and use of such products and/or services will be subject to separate terms and conditions, and may require you to register with us or a third party.
Other Matters

If any provision of these terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of this notice, which shall remain in full force and effect. Failure by either party to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy.

These terms shall be governed by, and construed in accordance with, English law. You agree that the Courts of England shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with these terms.

We may make changes to any part of the Site or the Content (including these terms) at any time. We will notify you of any changes to these terms by including them on this page. By using the Site after the date of any change you are agreeing to the changes. If you do not agree to any changes you should not use the Site after the date of the changes that you do not accept.